Claims Support

Service Description

THE PARALLEL GROUP Claims Support & Resolution Process At The Parallel Group, we are committed to providing a fair, transparent, and efficient claims experience. Our dedicated Claims Support Team will guide you through every step to ensure your request is handled professionally and as quickly as possible. Step 1: Report Your Claim Notify us as soon as possible by phone, email, WhatsApp, or through our online member portal. Provide your membership number, contact details, property address, and a brief description of the maintenance issue. Step 2: Claim Registration Your claim will be logged, and you will receive a unique reference number confirming that your request has been received. Step 3: Assessment Our Claims Team will review your membership status, waiting periods, annual benefit limits, and the nature of the reported issue. Where required, photographs, videos, or an on-site inspection may be requested. Step 4: Approval Once approved, The Parallel Group will appoint a qualified contractor to complete the authorised repairs. If additional work or materials are required beyond your membership benefits, a quotation will be provided for your approval. Step 5: Repair & Completion Our approved technician will carry out the authorised work to the required quality standards. Once completed, you will be asked to confirm your satisfaction with the service. Step 6: Claim Closure After successful completion, your claim will be closed, and your annual membership benefit balance will be updated. Emergency Claims Where immediate action is required to prevent further damage, members should contact our emergency support line immediately. We will prioritise urgent cases and arrange assistance as quickly as reasonably possible. Claim Resolution Commitment Claims acknowledged promptly. Fair and transparent assessments. Professional communication throughout the process. Qualified and vetted service providers. Quality workmanship on approved repairs. Clear explanations for any declined or partially approved claims. If You Are Not Satisfied If you are unhappy with the outcome of your claim, you may request an internal review by contacting our Claims Resolution Team. We will reassess your claim and provide a written response within a reasonable timeframe. The Parallel Group Fast Support. Fair Assessments. Trusted Solutions.